Refund policy

Refund and Return Policy

 

Doll Jersey (non-customised) items are eligible for return only if all of the following conditions are met: the item is received back at our warehouse within 7 days of your delivery date; it is completely unused, unworn, and returned with all original tags and packaging intact; and you have arranged and paid for tracked return shipping at your own cost. We are unable to issue a refund for items that are lost, damaged, or delayed in return transit, so please use a trackable shipping method.
Custom Jersey items, personalised with your own number and name, cannot be returned or exchanged for any reason other than a verified manufacturing defect or shipping error, as each one is made specifically for you.
Defects covered include things like stitching coming apart, stains, or misprinted/misaligned customisation text. Minor variations such as slight fabric texture differences or loose threads are normal for handcrafted textile products and are not considered defects.
Once your return is received and inspected, we will process a refund to your original payment method within 3-5 business days for the product price only — shipping fees paid on the original order are non-refundable.
To start a return, exchange, or report a defective or incorrect item, email us at support@artforge.toys with your order number (and photos, if reporting a defect). For defective or incorrect items, we'll cover the return shipping cost and provide a full refund or replacement.